Publish Date: in Finance101
“Electronic branch! You can open an account, cash a cheque, deposit, or transfer money, and if you have an issue you can perform a video call with a customer service representative”
This statement grabbed all of our attention in the ads for the first “Electronic Service Branch” and we felt like we were transported to the future.
These branches are enabled with video calling to allow customers to speak to bank employees directly.
E-Banks are actually branches of banks that are fully digitally automated to perform all typical branch services without employees on-site through ATMs & ITMs. But these branches are also enabled with video calling to allow customers to speak to bank employees directly if they have any issues.
The E-Branches also operate all days of the week from 10 am to 10 pm.